Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") form a binding agreement between you ("you," "your," or "Client") and Assure Digital Media LLC ("Assure Digital Media," "we," "us," or "our"). By accessing our website at https://assuredigitalmedia.com, signing a proposal or order form, paying an invoice, or using any of our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

If you accept these Terms on behalf of a company or other organization, you represent that you have the authority to bind that organization, and "you" refers to that organization.

2. Description of Services

Assure Digital Media provides an AI growth system for local businesses. Our services include, but are not limited to, the following.

• Assure CRM: our all-in-one platform that may include customer relationship management, AI chat and voice agents, automation and workflows, marketing tools, payments, and website hosting, provided on a subscription basis.
• Done-for-you content: creation of social media posts, graphics, video, and related creative assets.
• Paid ads management: setup, management, and optimization of advertising campaigns on platforms such as Google and Meta.
• Web design: design, development, and maintenance of websites and landing pages.
• SEO: search engine optimization services intended to improve your visibility in search results.
• Training and onboarding: guidance, setup assistance, and education on using Assure CRM and our other services.

Services are sold on a subscription basis, a project basis, or a combination of both. The specific services, deliverables, fees, and timelines that apply to you are described in your proposal, order form, or subscription plan, which together with these Terms form your agreement with us. If there is a conflict between these Terms and a signed proposal or order form, the signed document controls for that engagement.

3. Accounts and Eligibility

You must be at least 18 years of age and capable of forming a binding contract to use our services. By using our services, you represent that you meet this requirement.

If we create an account for you within Assure CRM or any related tool, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us promptly at [email protected] if you suspect any unauthorized use of your account.

4. Fees, Billing, and Subscriptions

4.1 Fees

You agree to pay all fees described in your proposal, order form, or subscription plan. Unless stated otherwise, fees are quoted in United States dollars and do not include applicable taxes, which are your responsibility. Third-party costs, such as advertising spend paid to Google or Meta, payment processing fees, and software or service costs passed through to you, are separate from our service fees and are your responsibility unless your agreement states otherwise.

4.2 Billing and Subscriptions

Subscription services, including Assure CRM, are billed in advance on a recurring basis according to the billing cycle stated in your plan, such as monthly or annually. Project-based services are billed as set out in your proposal, which may include a deposit, milestone payments, or payment on completion.

4.3 Auto-Renewal and Cancellation

Subscriptions automatically renew at the end of each billing cycle at the then-current rate until cancelled. You may cancel a subscription by providing written notice to [email protected] before the start of the next billing cycle. Cancellation stops future renewals. Unless required by law or stated otherwise in your agreement, fees already paid are non-refundable, and cancelling does not entitle you to a refund for the remainder of a current billing period.

4.4 Late Payments

If an invoice is past due, we may suspend or pause your services, including access to Assure CRM and active advertising campaigns, until payment is received. You remain responsible for fees that accrue during any period before suspension.

5. Client Responsibilities

To deliver our services effectively, we rely on your cooperation. You agree to the following.

• Provide accurate, current, and complete information when requested, and keep it updated.
• Use our services and Assure CRM only for lawful purposes and in compliance with all applicable laws and regulations.
• Provide timely access to the accounts, platforms, assets, and materials we need, such as logos, images, brand guidelines, ad accounts, website logins, and domain access.
• Review and approve deliverables in a reasonable timeframe so that projects and campaigns can proceed.
• Ensure that any contacts you message through Assure CRM, whether by SMS, email, or other channel, have given you the consent required by law, and that your messaging complies with applicable rules, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and other applicable communication and privacy laws. You are responsible for honoring opt-out and unsubscribe requests from your own contacts.

You are solely responsible for the content, accuracy, and legality of the messages and materials you send to your contacts through our platform.

6. Acceptable Use

You agree not to use our services or Assure CRM to do any of the following.

• Send spam, deceptive, fraudulent, or unsolicited communications in violation of applicable law.
• Transmit content that is unlawful, defamatory, harassing, obscene, or that infringes the rights of others.
• Upload or distribute viruses, malware, or other harmful code.
• Attempt to gain unauthorized access to our systems, interfere with the operation of our services, or reverse engineer, copy, or resell our platform or tools.
• Use our services in a way that could damage, disable, or impair our systems or the experience of other users.

We may suspend or terminate access for any violation of this section.

7. Intellectual Property

7.1 Our Property

Assure Digital Media retains all right, title, and interest in and to the Assure CRM platform, our software, tools, systems, processes, templates, and any underlying technology, along with our trademarks, logos, and brand assets. Nothing in these Terms transfers ownership of our platform or tools to you. While your subscription is active and in good standing, we grant you a limited, non-exclusive, non-transferable license to access and use Assure CRM for your internal business purposes.

7.2 Your Property

You retain ownership of the content, data, materials, and brand assets that you provide to us, and of your customer and contact data stored within Assure CRM. You grant us a limited license to use, host, process, modify, and display that content and data as reasonably necessary to provide the services, including creating and managing deliverables, content, and advertising on your behalf.

7.3 Deliverables

Unless your agreement states otherwise, custom deliverables we create specifically for you, such as websites, graphics, and content, become your property once the related fees are paid in full. We may retain and reuse general know-how, techniques, and non-client-specific components, including templates and reusable code, in our other work.

8. Third-Party Services and Platforms

Our services often rely on third-party platforms and providers, including but not limited to Google, Meta, payment processors, hosting providers, and other software services. Your use of those platforms may be subject to their own terms and policies, and you agree to comply with them. We are not responsible for the availability, performance, policies, pricing changes, or actions of third-party platforms, including the approval, rejection, suspension, or removal of advertising accounts or campaigns by those platforms.

9. AI Agents Disclaimer

Assure CRM may include AI chat and voice agents that generate automated responses and take automated actions on your behalf. These responses are produced by automated systems and may contain errors, omissions, or inaccuracies. You are responsible for configuring, reviewing, and supervising the behavior of any AI agents you enable, and for the messages and actions they produce in connection with your business. We do not guarantee that AI-generated output will be accurate, appropriate, or suitable for any particular purpose. You should review AI interactions and maintain appropriate human oversight, especially where communications are sensitive, regulated, or legally significant.

10. No Guarantee of Results

Our services are designed to help your business grow, but marketing, advertising, SEO, and related outcomes depend on many factors outside our control, including your market, budget, offer, competition, and the policies of third-party platforms. We do not promise or guarantee any specific results, such as a particular number of leads, sales, rankings, revenue, or return on investment. Any examples, estimates, or projections we share are illustrative and not a guarantee of performance.

11. Confidentiality

Each party may have access to non-public information of the other party in connection with the services. Both parties agree to keep such confidential information secure, to use it only as needed to perform or receive the services, and not to disclose it to third parties except as required to deliver the services or as required by law. This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, or that was already lawfully known to the receiving party.

12. Term and Termination

These Terms remain in effect for as long as you use our services or maintain an active subscription or project with us. Either party may terminate an engagement as described in the applicable agreement or with reasonable written notice, subject to any minimum commitments in your plan.

We may suspend or terminate your access immediately if you breach these Terms, fail to pay amounts due, or use our services unlawfully. Upon termination, your right to access Assure CRM and our services ends, and any fees owed through the effective date of termination become due. You are responsible for exporting or requesting your data before your account is closed. We may delete your data after a reasonable period following termination, subject to applicable law.

13. Disclaimer of Warranties

Our services and Assure CRM are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, to the fullest extent permitted by law. We disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our services will be uninterrupted, error-free, secure, or free of harmful components, or that any defects will be corrected.

14. Limitation of Liability

To the fullest extent permitted by law, Assure Digital Media and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to your use of our services, even if we have been advised of the possibility of such damages. Our total aggregate liability for any claim arising out of or related to these Terms or our services will not exceed the amount you paid to us for the specific service giving rise to the claim during the three months immediately preceding the event that gave rise to the claim.

15. Indemnification

You agree to defend, indemnify, and hold harmless Assure Digital Media and its owners, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your use of our services, your content and data, your messaging to your contacts, your violation of these Terms, or your violation of any law or the rights of any third party, including violations of TCPA, CAN-SPAM, or third-party platform policies.

16. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles. You agree that any dispute arising out of or related to these Terms or our services will be brought exclusively in the state or federal courts located in Florida, and you consent to the personal jurisdiction and venue of those courts. Before filing any formal action, the parties agree to first attempt to resolve the dispute in good faith through direct discussion.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the effective date above and post the updated Terms on our website. Material changes will take effect upon posting unless stated otherwise. Your continued use of our services after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review this page periodically.

18. Contact Us

If you have any questions about these Terms, please contact us.

• Assure Digital Media LLC
• Attention: Abraham Wong, Founder
• Email: [email protected]
• Phone: (561) 956-3791
• Website: https://assuredigitalmedia.com
• Service area: Dallas-Fort Worth, Texas and South Florida