Privacy Policy

1. Who We Are

Assure Digital Media is an AI growth system for local businesses. Our services include Assure CRM, our all-in-one platform for CRM, pipelines, AI chat and voice agents, unified inbox, calendars, automation, payments, email and SMS, social, reviews, websites, and funnels. We also provide done-for-you content such as reels, video, photo, and branding, paid ads management on Google and Meta, web design, SEO, and training. We serve small and local businesses in Dallas-Fort Worth, Texas, and South Florida.

For the purposes of this policy, references to "Assure," "we," "us," and "our" mean Assure Digital Media LLC. References to "you" mean any person who visits our website, communicates with us, or uses our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you give us directly, for example when you fill out a form, request a quote or demo, book a call, subscribe to updates, send an email, or call or text us. This may include:

• Contact details such as your name, business name, email address, phone number, and mailing address.
• Information about your business, goals, current marketing, and the services you are interested in.
• Message content, call notes, and any details you choose to share during phone calls, text messages, emails, or chats.
• Payment and billing information when you purchase services. Card and bank details are processed by our payment processors and are not stored in full by us.
• Account credentials and settings if you use Assure CRM.

2.2 Information We Collect Automatically

When you visit our website or use Assure CRM, we and our service providers may automatically collect certain usage information through cookies and similar technologies, including:

• Device and browser information such as IP address, browser type, operating system, and device identifiers.
• Usage information such as the pages you view, links you click, the date and time of your visit, and the website or source that referred you.
• Approximate location derived from your IP address.

2.3 Information We Process on Behalf of Our Clients

When we provide services to a business client, that client may share data about its own customers and prospects with us, or that data may flow through Assure CRM. This can include the contact details, messages, appointments, and transaction records of our clients' end-customers. We process this information as a service provider and processor on behalf of our client, following that client's instructions. If you are an end-customer of one of our clients, the client is responsible for its own privacy practices, and you should review that client's privacy policy. Requests about that data should generally be directed to the relevant business, and we will assist that business as needed.

3. How We Use Information

We use the information we collect to:

• Provide, operate, maintain, and improve our website, Assure CRM, and other services.
• Respond to your inquiries, schedule and conduct calls, and provide customer support.
• Deliver the services you request, including content production, paid ads management, web design, SEO, and training.
• Process payments and manage billing.
• Send administrative messages, service updates, and, where permitted, marketing communications about our products and services.
• Personalize and improve your experience and develop new features.
• Monitor usage, analyze trends, and measure the performance of our website and campaigns.
• Detect, prevent, and address fraud, security issues, and technical problems.
• Comply with legal obligations and enforce our terms and agreements.

4. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, analyze traffic, and support our marketing. Some of these technologies are provided by third parties, such as analytics and advertising partners on Google and Meta, which may collect information about your activity over time and across websites. You can control cookies through your browser settings, and most browsers allow you to refuse or delete cookies. Disabling certain cookies may affect how the website functions. For more detail about the specific cookies we use and your choices, please see our Cookie Policy.

5. How We Share Information

We do not sell your personal information. We share information only as described below:

• Service providers: We share information with trusted vendors that perform services for us, such as hosting, communications, analytics, advertising, payment processing, and customer support. These providers may access information only to perform tasks on our behalf and are obligated to protect it.
• Advertising platforms: When we run or manage campaigns, limited information may be shared with platforms such as Google and Meta to deliver and measure ads, subject to those platforms' policies.
• Our clients: Where we process data on behalf of a business client, we share that data with the client as part of delivering the service.
• Legal and safety: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Assure, our clients, or others.
• Business transfers: If Assure is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this policy.

6. Data Retention

We retain personal information for as long as needed to provide our services, maintain our business records, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete it or de-identify it. Data we process on behalf of a client is retained according to our agreement with that client and that client's instructions.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You are responsible for keeping any account credentials confidential.

8. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Opt out of marketing communications.
• Request a copy of certain information in a portable format.

To exercise any of these rights, contact us using the details in the "Contact Us" section below. We will respond consistent with applicable law. We will not discriminate against you for exercising your rights.

8.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, use, and disclose, the right to request deletion of your personal information, the right to correct inaccurate personal information, and the right to opt out of the sale or sharing of personal information. We do not sell personal information. To submit a request, contact us using the details below. You may designate an authorized agent to make a request on your behalf, and we may need to verify your identity before completing your request.

8.2 Users in the European Economic Area and United Kingdom (GDPR)

If you are located in the European Economic Area or the United Kingdom, you have rights under the General Data Protection Regulation and similar laws, including the rights to access, rectify, erase, restrict, and object to the processing of your personal information, and the right to data portability. Where we rely on consent, you may withdraw it at any time. We process personal information on legal bases that may include your consent, the performance of a contract, our legitimate interests, and compliance with legal obligations. You also have the right to lodge a complaint with your local supervisory authority.

9. SMS, Marketing Consent, and Opt-Out

By providing your phone number and opting in, you consent to receive calls and text messages from Assure Digital Media related to your inquiry, your account, and, where you have agreed, marketing and promotional messages. Message and data rates may apply, and message frequency varies. Consent to receive marketing messages is not a condition of any purchase. You can opt out of text messages at any time by replying STOP, and you can reply HELP for assistance. You can opt out of marketing emails by using the unsubscribe link in those emails. Even if you opt out of marketing, we may still send you non-promotional messages about your account or services.

10. Children's Privacy

Our website and services are intended for businesses and adults. They are not directed to children, and we do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

11. Third-Party Links and Services

Our website and communications may contain links to third-party websites, platforms, and services that we do not control. This policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party site or service you visit or use.

12. International Users

We are based in the United States, and our services are intended for businesses in the United States. If you access our website or services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country. By using our website or services, you consent to this transfer and processing.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the effective date at the top of this page and, where appropriate, provide additional notice. We encourage you to review this policy periodically. Your continued use of our website or services after an update means you accept the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Assure Digital Media LLC, attention Abraham Wong
• Email: [email protected]
• Phone: (561) 956-3791
• Website: https://assuredigitalmedia.com

This Privacy Policy is governed by the laws of the State of Florida, without regard to its conflict of laws principles.